Support & Resources

Articles

• To sign or not to sign…. That is the question
• Minimums, Maximums, and usage charges, oh my!
• Just say no to Phishing

Case Studies
University of Illinois ECU

FAQs
If you have a question that pertains to cardholder disputes in general that is not covered below, please submit your question to info@cardholderrecovery.com and we’ll do our best to give you an answer, and potentially post it on the site.

1. Do we have to provide our member with provisional credit when they dispute a transaction?
2. Can I hold the member responsible for fraudulent activity on their card?
3. How long does the chargeback process last?
4. Who takes the loss if an error is made in the processing of a dispute?
5. Is there an enrollment or signup fee to begin services with CRS?
6. Is there a commitment term or termination fee involved with CRS?
7. How can we sign up for services with CRS?
8. Once enrolled in CRS, what are our responsibilities in the dispute process?

Forms  
Credit Union Contact Information
Generic Dispute Form
Dispute Log
Fraud Dispute - Multiple Items

All forms can be faxed to (877) 324-2478.