Human Performance Technology

Thomas F. Gilbert first introduced the methodology of Human Performance Improvement in 1978 in his book "Human Competence". Gilbert developed a behavior-engineering model that focuses on changing such work environment elements as information, resources, incentives knowledge, capacity and motives to raise individual performance. Gilbert studied under B.F. Skinner as a graduate student and worked with him in Harvard’s behavior learning lab for 12 years. Gilbert was also influenced by the writings of Frederick Taylor and Kurt Lewin. Gilbert also founded the International Society for Performance Improvement. http://ispi.org

Performance technologists acknowledge that organizations are complex systems of people, processes and environment. In order to integrate people successfully into these complex systems, a working model of human performance is needed. A formula for success has emerged.  

These methodologies are applied by KNOWMORE in its organizational improvement consulting services for credit unions.