Since 1991, national financial institutions have entrusted Cardholder Recovery Services (CRS) to serve as a single-point-of-contact for account reconciliation, disputed transactions, and fraud documentation.*  Clients depend on our proficient, proven solutions to enable them to refocus their staff, time, and resources toward income-generating endeavors.

 

We understand the many challenges a financial institution faces when it comes to handling chargebacks.  Rather than letting disputes overwhelm your staff, allow CRS to manage dispute resolutions and provide answers to cardholder questions.  When you outsource to CRS, your institution is committing to a more efficient way of handling disputes and fraud services.  Our goal is to save your institution the time and money that it takes to train staff, research disputes, and manage the chargeback process.

 

We recognize and appreciate the complexities that these issues can create.  Therefore, our staff is trained to meticulously follow transaction requirements issued by Visa®/MasterCard®.  Additionally, our expertise and support doesn’t end at the processing stage.  CRS accepts all responsibility for effectively handling each case, allowing you to concentrate on your profitable services.